Harnessing Logistics 4.0: A Delphi Study on Business Intelligence for Strategic and Competitive Advantage

Authors

DOI:

https://doi.org/10.17013/wjis.v1i4.24

Keywords:

Logistics 4.0, Business Intelligence, Delphi method, Decision- making, Competitive Advantage

Abstract

In today's modern world, the use of data within companies is becoming
increasingly vital. However, much of this data remains untapped, leading to
a loss in potential value. This paper investigates the transformative impact of
Business Intelligence (BI) within the Logistics 4.0 context on strategic decisionmaking
and competitive advantage. By applying a Delphi method with experts
from a prominent Portuguese logistics company, we assessed BI’s integration
into corporate strategy and operational practices. Findings emphasize the critical
role of aligning BI tools with organizational goals, supported by top management,
and the necessity of continuous training to maximize the value of BI
adoption.

Author Biography

  • Joaquim Vicente, Professor

    Joaquim Jorge Vicente is an Associate Professor in Operations, Logistics and Supply Chain Management at Instituto Superior de Gestão (ISG - Business & Economics School). He holds a PhD in Engineering and Management at Instituto Superior Técnico (IST), University of Lisbon. His research focus is on solving real problems within industry in operations and supply chains management, based on new models, applications and tools to support managers' decision-making. Uncertainty and environmental concerns in the design and planning of supply chains are among the main research topics. He is an integrated researcher at Centro de Investigação em Gestão (CIGEST) of ISG and an associate researcher at Centre for Management Studies of IST (CEGIST). He is author of indexed scientific international journal publications. Additionaly, he is a peer reviewer of international journals. He has also participated in numerous international scientific conferences and he is currently supervising several PhD and MSc students.

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Published

2025-04-25

Issue

Vol. 1 No. 4 (2024)

Section

Regular Issue